Your inbox may be flooded with online webinars available with ideas on how to get your business through the coronavirus pandemic. With staff working from home or finding more time on their hands, now may be a great time to consider professional development. Fuel Medical offers several courses specifically designed for ENT and audiology practices. We customize training to your specific needs and goals to ensure a successful result and time well spent for all.
Here are some of Fuel Medical’s professional development courses that may be of interest.
Emotional Intelligence: Now More Than Ever
Emotional intelligence (EQ) accounts for 58% of performance in all types of jobs. It’s the single most significant predictor of performance in the workplace and the strongest driver of leadership and personal excellence. Learn to manage your EQ—the psychology of managing your emotions and behavior, even while the pressure of your day is upon you.
Three Elements of Communication: Connecting From a Distance
Effective communication is critical, now more than ever. Words don’t communicate intent. It’s not what you say, it’s how you say it. And your physiology conveys more of what you think or feel than anything you say. Learn how the three elements of communication must be aligned to become 100% effective in your communication.
Brush Up on Front Office Skills: Now Is the Time
The patient care specialist is the initial point of contact when it comes to building patient relationships and is instrumental in managing patient flow. By expertly guiding the conversation, the patient care specialist will have the greatest influence and the best opportunity to communicate that you will be there for them when they need it most. Through a series of workshops, you will: reconnect to your purpose, enhance communication skills, define success when managing the patient expectations and discuss effective ways to deal with difficult conversations.
2020 Leadership: Skills to Help Navigate Unprecedented Change
A leader’s skills, abilities, competencies, behaviors, activities and styles are important, but they do not define the essence of one’s leadership. Rather, the essence of leadership is the impact that a person has on the thinking and behaviors of others and the culture that he or she ends up creating as a result. Thus, managers who want to learn to be better leaders need to understand their impact as well as the personal characteristic and qualities that contribute to that impact. At Fuel, we believe leaders can be developed and are excited to work with you to put together an agenda on leadership to meet specific needs, goals and priorities during a time of uncertainty.
Here are some of the topics and content we use to build a series of ten leadership workshops.
- The Essentials of Leadership
- Motivating Staff to Take Action
- Developing Emotional Intelligence
- The Leadership Edge
- Building Collaboration and Staff Engagement
There are several ways this content can be delivered.
- A public webinar hosted by Fuel Medical.
- A recorded training you can listen to during your own time.
- A virtual program custom-designed by Fuel Medical’s professional development team.
